Original Resume
Milan Kmezic
Potomac, USA 1 301 820 2968
https://www.linkedin.com/in/milankmezic/milan.kmezic@leidos.com
Portfolio Director
Innovation I People I Cause
With over 24 years of experience across IT programs in government and commercial sectors, I remain
committed to building solutions that put people first.
My approach blends strategic foresight with servant leadership, fostering collaboration and innovation to achieve
meaningful results. I believe in leveraging technology to solve complex challenges while ensuring that the
human element stays at the forefront of every decision.
Digital Transformation Projects
Change Management
Business Development
Platform & Programs
Intrapreneurship
Partnerships & Alliances
Project Manager & Scrum Master
Strategic Planning
Staff & Customer Satisfaction
Quality Assurance
Organizational Health
Staff management (on/offshore)
PROFESSIONAL EXPERIENCE
Leidos, Virginia, USA
2024 June
Portfolio Director
P&L responsible for NGITS, IHS, NIH Cool, HRSA, SAMHSA and ACF programs with $20M revenue
Business development for portfolio incl. support with new partnerships, suppliers, RFP, RFI and Market Research
ACG, Rockville, USA
2022 Aug 2024 June
Chief Technology Officer
HRSA IT Compliance program manager (increased CPAR from meet to exceed and improved onboarding).
HRSA Contact Center program manager (increased CSAT to 95% and implemented service desk innovations).
HRSA BPHC program manager (improved training resulting in 290% increase in participation).
HRSA O&M program manager (refocused to cyber security and quality assurance).
Created an All as a service platform used by all staff in company (resulting in improved quality and efficiency).
Setup delivery for APIs, CMS and No-code/low code Gen AI solutions (enabled rapid Gen AI prototyping).
Developed a prompt engineering library with automations (resulted in fast and safe Gen AI adoption).
Created All and Technology roadmap for all projects and company roles.
Technical proposal lead.
DMI, Bethesda, USA
2021 Jun 2022 Aug
Vice President Digital Transformations
Federal Health IT & Cyber: Deputy program lead for HRSA EHBs Operations & Enhancements (5Y, $112M+)
Federal Health IT & Cyber: Deputy program lead for HRSA Contact Center & BPHC
DMI, Bethesda, USA
2018 Jan 2021 Jun
Vice President Mobile Strategy
Product Manager & Scrum Master for Community Action Kentucky grants solution (120 counties).
Product Owner of the companys platforms (sold to FRA, PIRT, GM, Allison Transmission).
Digital Transformation Pilot-owner for CHS & GDCS.
Agile Business Analyst and QA in GSA Comet client tech challenge (won).
User Experience Lead on T4NG Veteran Affairs tech challenge (tech high score).
Continued
Milan Kmezic
+1 301 820 2968 / milan.kmezic@gmail.com
Mobile Strategist for Port Authority New York & New Jersey (won the 2019 Government Experience Award).
Mobile Strategy owner with a focus on talent development, tools, and processes.
DMI, Phnom Penh, Cambodia
2010 2018
Led an offshore office of 100+ staff, managing delivery for over 20 global projects.
Built a sales team that secured deals with major local companies and NGOs.
Developed company-wide processes, including OKRs, balanced scorecards, and career ladders.
Established and led the first AQuA certified testing house globally, achieving recognition for quality assurance
Directed all departments, including sales, development, HR, and finance.
Managing Director
2015 2018
Directed all department heads, including VP Engineering, VP Operations, and Head of Sales and Design.
Accountable for all project delivery, ensuring on-time, within scope, and budget performance
Managed market revenue, costs, and P&L, while overseeing customer satisfaction and technical quality.
Led business development, including lead generation, revenue forecasting, and account management
Recruited, developed, and retained the local team while managing resources and reporting to international
leadership.
Reviewed and approved legal, HR, budgeting, and marketing plans for local and global operations.
Previous Roles in DMI/Golden Gekko
2010 2015
Deputy Director, Director of QA, Sr. QA Manager, Director of QA & SS, QA Manager
SONY-ERICSSON, Lund, Sweden
2005- 2010
Engineer, Head of Test Strategy
Project Manager for MKR, achieving a 30% reduction in operational costs.
Served as a global mentor for engineers across Sweden, USA, China, Japan, India, Brazil, and Malaysia.
Owned the global testing strategy for MKR
Audited global mobile factories with a focus on quality, operations, and materials
SYNTRONIC, Gothenburg, Sweden
2000 2005
Consultant
Project Manager & full-stack developer for FLASH that solved engine software flashing issues for Opel.
Full-stack developer for Ericssons internal e-commerce platform
Full-stack developer for Governments Public Transportation Planning System.
EXTRA CURRICULUM & ENTREPRENEURSHIP
MOVILLE NGO, Phnom Penh, Cambodia
2014 2018
Vice President
Operational lead for world-class IT training provided to disadvantaged youth in Cambodia. Projects delivered to
NHS, Oxfam, The Asia Foundation, Friends International and Aide et Action Cambodia.
YOUR PHNOM PENH, Phnom Penh, Cambodia
2011 2012
Founder, CIO, CTO
CIO, CTO for Cambodias first F&B e-commerce business
SERENATA FLOWERS, London, UK
2003 2006
Solutions Architect
Solution architect for award-winning e-commerce site and POS system for a leading UK florist.
Milan Kmezic
+1 301 820 2968 / milan.kmezic@gmail.com
AWARDS
High5 Award, DMI
Jan 2019
The employee of the month, DMI
Feb 2016
Web User Gold Award
Feb 2006
Deans List
Jan 2000
EDUCATION CREDENTIALS, CERTIFICATIONS & LANGUAGES
High Impact Leadership, 2021
UC Berkeley Executive Education
Disruptive Strategy, 2019
Harvard Business School, USA
Digital Strategies for Business: Leading the Next-Generation Enterprise, 2018
Columbia Business School, USA
Executive Master of Business Administration, 2012-
Post Graduate Certificate (5/9 programs), Edinburgh Business School, Heriot-Watt University, UK
Diploma of Engineering, 2000
Gothenburgs Technical Institute Gothenburg, Sweden
Clearance
Public Trust
Prosci Certified Change Practitioner, 2022
Prosci
Project Manager Professional (PMP), 2020
Project Management Institute
ITIL v4 Certification, 2020
PeopleCert
Certified Product Owner, 2019
Scrum Alliance, Inc
Agile Analysis Certification, 2019
International Institute of Business Analysis
Certified Scrum Master, 2018
Scrum Alliance, Inc
Languages
Swedish (native) / English (fluent) / Serbian/Croatian (fluent) / German (elementary) / Spanish (beginner) / Mandarin
(beginner) / Khmer (beginner)
Potomac, USA 1 301 820 2968
https://www.linkedin.com/in/milankmezic/milan.kmezic@leidos.com
Portfolio Director
Innovation I People I Cause
With over 24 years of experience across IT programs in government and commercial sectors, I remain
committed to building solutions that put people first.
My approach blends strategic foresight with servant leadership, fostering collaboration and innovation to achieve
meaningful results. I believe in leveraging technology to solve complex challenges while ensuring that the
human element stays at the forefront of every decision.
Digital Transformation Projects
Change Management
Business Development
Platform & Programs
Intrapreneurship
Partnerships & Alliances
Project Manager & Scrum Master
Strategic Planning
Staff & Customer Satisfaction
Quality Assurance
Organizational Health
Staff management (on/offshore)
PROFESSIONAL EXPERIENCE
Leidos, Virginia, USA
2024 June
Portfolio Director
P&L responsible for NGITS, IHS, NIH Cool, HRSA, SAMHSA and ACF programs with $20M revenue
Business development for portfolio incl. support with new partnerships, suppliers, RFP, RFI and Market Research
ACG, Rockville, USA
2022 Aug 2024 June
Chief Technology Officer
HRSA IT Compliance program manager (increased CPAR from meet to exceed and improved onboarding).
HRSA Contact Center program manager (increased CSAT to 95% and implemented service desk innovations).
HRSA BPHC program manager (improved training resulting in 290% increase in participation).
HRSA O&M program manager (refocused to cyber security and quality assurance).
Created an All as a service platform used by all staff in company (resulting in improved quality and efficiency).
Setup delivery for APIs, CMS and No-code/low code Gen AI solutions (enabled rapid Gen AI prototyping).
Developed a prompt engineering library with automations (resulted in fast and safe Gen AI adoption).
Created All and Technology roadmap for all projects and company roles.
Technical proposal lead.
DMI, Bethesda, USA
2021 Jun 2022 Aug
Vice President Digital Transformations
Federal Health IT & Cyber: Deputy program lead for HRSA EHBs Operations & Enhancements (5Y, $112M+)
Federal Health IT & Cyber: Deputy program lead for HRSA Contact Center & BPHC
DMI, Bethesda, USA
2018 Jan 2021 Jun
Vice President Mobile Strategy
Product Manager & Scrum Master for Community Action Kentucky grants solution (120 counties).
Product Owner of the companys platforms (sold to FRA, PIRT, GM, Allison Transmission).
Digital Transformation Pilot-owner for CHS & GDCS.
Agile Business Analyst and QA in GSA Comet client tech challenge (won).
User Experience Lead on T4NG Veteran Affairs tech challenge (tech high score).
Continued
Milan Kmezic
+1 301 820 2968 / milan.kmezic@gmail.com
Mobile Strategist for Port Authority New York & New Jersey (won the 2019 Government Experience Award).
Mobile Strategy owner with a focus on talent development, tools, and processes.
DMI, Phnom Penh, Cambodia
2010 2018
Led an offshore office of 100+ staff, managing delivery for over 20 global projects.
Built a sales team that secured deals with major local companies and NGOs.
Developed company-wide processes, including OKRs, balanced scorecards, and career ladders.
Established and led the first AQuA certified testing house globally, achieving recognition for quality assurance
Directed all departments, including sales, development, HR, and finance.
Managing Director
2015 2018
Directed all department heads, including VP Engineering, VP Operations, and Head of Sales and Design.
Accountable for all project delivery, ensuring on-time, within scope, and budget performance
Managed market revenue, costs, and P&L, while overseeing customer satisfaction and technical quality.
Led business development, including lead generation, revenue forecasting, and account management
Recruited, developed, and retained the local team while managing resources and reporting to international
leadership.
Reviewed and approved legal, HR, budgeting, and marketing plans for local and global operations.
Previous Roles in DMI/Golden Gekko
2010 2015
Deputy Director, Director of QA, Sr. QA Manager, Director of QA & SS, QA Manager
SONY-ERICSSON, Lund, Sweden
2005- 2010
Engineer, Head of Test Strategy
Project Manager for MKR, achieving a 30% reduction in operational costs.
Served as a global mentor for engineers across Sweden, USA, China, Japan, India, Brazil, and Malaysia.
Owned the global testing strategy for MKR
Audited global mobile factories with a focus on quality, operations, and materials
SYNTRONIC, Gothenburg, Sweden
2000 2005
Consultant
Project Manager & full-stack developer for FLASH that solved engine software flashing issues for Opel.
Full-stack developer for Ericssons internal e-commerce platform
Full-stack developer for Governments Public Transportation Planning System.
EXTRA CURRICULUM & ENTREPRENEURSHIP
MOVILLE NGO, Phnom Penh, Cambodia
2014 2018
Vice President
Operational lead for world-class IT training provided to disadvantaged youth in Cambodia. Projects delivered to
NHS, Oxfam, The Asia Foundation, Friends International and Aide et Action Cambodia.
YOUR PHNOM PENH, Phnom Penh, Cambodia
2011 2012
Founder, CIO, CTO
CIO, CTO for Cambodias first F&B e-commerce business
SERENATA FLOWERS, London, UK
2003 2006
Solutions Architect
Solution architect for award-winning e-commerce site and POS system for a leading UK florist.
Milan Kmezic
+1 301 820 2968 / milan.kmezic@gmail.com
AWARDS
High5 Award, DMI
Jan 2019
The employee of the month, DMI
Feb 2016
Web User Gold Award
Feb 2006
Deans List
Jan 2000
EDUCATION CREDENTIALS, CERTIFICATIONS & LANGUAGES
High Impact Leadership, 2021
UC Berkeley Executive Education
Disruptive Strategy, 2019
Harvard Business School, USA
Digital Strategies for Business: Leading the Next-Generation Enterprise, 2018
Columbia Business School, USA
Executive Master of Business Administration, 2012-
Post Graduate Certificate (5/9 programs), Edinburgh Business School, Heriot-Watt University, UK
Diploma of Engineering, 2000
Gothenburgs Technical Institute Gothenburg, Sweden
Clearance
Public Trust
Prosci Certified Change Practitioner, 2022
Prosci
Project Manager Professional (PMP), 2020
Project Management Institute
ITIL v4 Certification, 2020
PeopleCert
Certified Product Owner, 2019
Scrum Alliance, Inc
Agile Analysis Certification, 2019
International Institute of Business Analysis
Certified Scrum Master, 2018
Scrum Alliance, Inc
Languages
Swedish (native) / English (fluent) / Serbian/Croatian (fluent) / German (elementary) / Spanish (beginner) / Mandarin
(beginner) / Khmer (beginner)