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- Original Resume – The original resume
Inputs
Job Description
Input
Leidos Health Solutions Operation is seeking a dynamic, mission-centric hands-on CTO/Technical Program Manager (PgM) to support a federal agencys large, mission-critical enterprise program supporting P/L and 100+ person program.
Candidate must be local to the DC Metro area for frequent onsite meetings in DC/Rockville, MD area.
US Citizen or US Person required
As a CTO/Technical Program Manager (PgM) you will be accountable for directing customer support services, engineering, program management/ Project Management Office (PMO) and strategic support activities across all aspects of the program, including Digital Modernization, Data driven, Service Desk, Deskside/ White Glove Services, systems engineering, Low Code/ No Code, DevSecOps, Automation, Hybrid cloud infrastructure, and cybersecurity, engineering areas of the program.
The CTO/Technical Program Manager (PgM) will have broad IT experience and deep understanding of IT management and engineering management processes, cost estimating, business acumen, project management, all aspects of ITSM, and make recommendations and advise on organization-wide system improvements and optimization. The PgM will work with the Portfolio Director taking the lead on technical efforts, working closely with the client to develop technical plans.
The successful candidate should have a technical background as a CTO or CIO and be collaborative, analytical, innovative thinker with strong problem-solving and in charge of information technology initiatives and strategy skills to deliver the best solutions in support of the customers mission. The candidate must possess strong communications skills and the demonstrated ability to convey technical concepts to non-technical audiences.
Primary Responsibilities
The PgM guides all technical tasks during program startup and implementation, including establishing the engineering team for contract execution.
Works closely with the Leidos Program Leads and Deputy Program Manager to provide services and projects that adhere to quality, SLAs, schedule and budget.
Works closely with the client Program Office and other customer management at the most senior levels regarding IT strategy, contractual requirements, and service delivery.
Serves as the technical lead on large, complex projects and providing technical advice/input that impact successful contract execution.
Provide technical, managerial, and administrative direction for problem definition, analysis, requirements development, and implementation for complex to extremely complex systems in the subject matter area.
managing IT staff and developing department goals;
developing and overseeing the IT budget;
planning, deploying and maintaining IT systems and operations;
developing IT policies, procedures and best practices
staying updated on IT trends and emerging technologies;
developing and enforcing IT best practices across the organization;
ensuring IT strategies and processes support agency wide goals;
overseeing relationships with vendors, contractors and service providers; and
explaining to the board of directors and other executives the benefits and risks of new IT-related projects.
Oversee reporting of performance, execution data and information on a periodic basis to address client concerns
Mentor and coach other technical staff. Works with customer and program office to achieve success.
Able to travel to client sites (in Washington, DC area) as needed for onsite support and critical meetings.
Basic Qualifications
PMP Certification and a Masters degree is required
Have a minimum of 15 years of experience and experience managing large-scale projects/ program(s).
Have hands on experience driving digital transformation and data driven projects.
Experience within Federal Government, such as DHS, FDA, NIH, or HHS.
Serve as the contact for the Government COR. Manage staff in the performance of the required work, assign tasks and deadlines.
Active Public Trust Clearance or ability to obtain a Public Trust Clearance
Preferred Qualifications/Skills
ITIL certification (or ability to obtain within 3 months)
hhsnih
Original Posting Date:
2024-05-20
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Candidate must be local to the DC Metro area for frequent onsite meetings in DC/Rockville, MD area.
US Citizen or US Person required
As a CTO/Technical Program Manager (PgM) you will be accountable for directing customer support services, engineering, program management/ Project Management Office (PMO) and strategic support activities across all aspects of the program, including Digital Modernization, Data driven, Service Desk, Deskside/ White Glove Services, systems engineering, Low Code/ No Code, DevSecOps, Automation, Hybrid cloud infrastructure, and cybersecurity, engineering areas of the program.
The CTO/Technical Program Manager (PgM) will have broad IT experience and deep understanding of IT management and engineering management processes, cost estimating, business acumen, project management, all aspects of ITSM, and make recommendations and advise on organization-wide system improvements and optimization. The PgM will work with the Portfolio Director taking the lead on technical efforts, working closely with the client to develop technical plans.
The successful candidate should have a technical background as a CTO or CIO and be collaborative, analytical, innovative thinker with strong problem-solving and in charge of information technology initiatives and strategy skills to deliver the best solutions in support of the customers mission. The candidate must possess strong communications skills and the demonstrated ability to convey technical concepts to non-technical audiences.
Primary Responsibilities
The PgM guides all technical tasks during program startup and implementation, including establishing the engineering team for contract execution.
Works closely with the Leidos Program Leads and Deputy Program Manager to provide services and projects that adhere to quality, SLAs, schedule and budget.
Works closely with the client Program Office and other customer management at the most senior levels regarding IT strategy, contractual requirements, and service delivery.
Serves as the technical lead on large, complex projects and providing technical advice/input that impact successful contract execution.
Provide technical, managerial, and administrative direction for problem definition, analysis, requirements development, and implementation for complex to extremely complex systems in the subject matter area.
managing IT staff and developing department goals;
developing and overseeing the IT budget;
planning, deploying and maintaining IT systems and operations;
developing IT policies, procedures and best practices
staying updated on IT trends and emerging technologies;
developing and enforcing IT best practices across the organization;
ensuring IT strategies and processes support agency wide goals;
overseeing relationships with vendors, contractors and service providers; and
explaining to the board of directors and other executives the benefits and risks of new IT-related projects.
Oversee reporting of performance, execution data and information on a periodic basis to address client concerns
Mentor and coach other technical staff. Works with customer and program office to achieve success.
Able to travel to client sites (in Washington, DC area) as needed for onsite support and critical meetings.
Basic Qualifications
PMP Certification and a Masters degree is required
Have a minimum of 15 years of experience and experience managing large-scale projects/ program(s).
Have hands on experience driving digital transformation and data driven projects.
Experience within Federal Government, such as DHS, FDA, NIH, or HHS.
Serve as the contact for the Government COR. Manage staff in the performance of the required work, assign tasks and deadlines.
Active Public Trust Clearance or ability to obtain a Public Trust Clearance
Preferred Qualifications/Skills
ITIL certification (or ability to obtain within 3 months)
hhsnih
Original Posting Date:
2024-05-20
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Original Resume
Input
Milan Kmezic
+1 301 820 2968 / milan.kmezic@gmail.com tttttttt
Milan Kmezic
Potomac, USA | +1 301 820 2968
https://www.linkedin.com/in/milankmezic/│ milan.kmezic@gmail.com
tChief Technology Officer
Innovation | People | Cause
Over 22 years of experience managing IT programs for government and commercial organizations with a focus on customer experience and innovation.
I have worked as a Lead Strategist resulting in award-winning solutions from pro-bono up to +$150M budgets.
As an accomplished technology evangelist, I leverage a servant-leadership style inculcated by theory-learned and practice-honed acumen—spanning across business, technology, and people management—to drive customer growth and success.
tDigital Transformation Projects
tPlatform & Programs
tProject Manager & Scrum Master
tQuality Assurance
t
tChange Management
tIntrapreneurship
tStrategic Planning
tOrganizational Health
tBusiness Development
tPartnerships & Alliances
tStaff & Customer Satisfaction
tStaff management (on/offshore)
PROFESSIONAL EXPERIENCE
t
tACG, Rockville, USAt2022 Aug –
Chief Technology Officer
tHRSA IT Compliance program manager (increased CPAR from meet to exceed and improved onboarding).
tHRSA Contact Center program manager (increased CSAT to 95% and implemented service desk innovations).
tHRSA BPHC program manager (improved training resulting in 290% increase in participation).
tHRSA O&M program manager (refocused to cyber security and quality assurance).
tCreated an AI as a service platform used by all staff in company (resulting in improved quality and efficiency).
tSetup delivery for APIs, CMS and No-code/low code Gen AI solutions (enabled rapid Gen AI prototyping).
tDeveloped a prompt engineering library with automations (resulted in fast and safe Gen AI adoption).
tCreated AI and Technology roadmap for all projects and company roles.
tTechnical proposal and business development lead.
tDMI, Bethesda, USAt2021 Jun – 2022 Aug
Vice President Digital Transformations
tFederal Health IT & Cyber: Deputy program lead for HRSA EHBs Operations & Enhancements (5Y, $112M+)
tFederal Health IT & Cyber: Deputy program lead for HRSA Contact Center & BPHC
tDMI, Bethesda, USAt2018 Jan – 2021 Jun
Vice President Mobile Strategy
tProduct Manager & Scrum Master for Community Action Kentucky grants solution (120 counties).
tProduct Owner of the companys platforms (sold to FRA, PIRT, GM, Allison Transmission).
tDigital Transformation Pilot-owner for CHS & GDCS.
tAgile Business Analyst and QA in GSA Comet client tech challenge (won).
tUser Experience Lead on T4NG Veteran Affairs tech challenge (tech high score).
tMobile Strategy owner with a focus on talent development, tools, and processes.
tMobile Strategist for Port Authority New York & New Jersey (won the 2019 Government Experience Award).
tDMI, Phnom Penh, Cambodiat2010 – 2018
Summary
Managing Director for offshore office +100 staff.
Delivery accountable for +20 global projects.
Quality Assurance Manager for 30 engineers (AQuA recognition award).
Directed all departments including sales, design, development, finance, and HR.
Build up a sales team that closed deals with the largest private local companies and NGOs.
Developed company-wide processes, incl. OKRs, balanced scorecards, career ladders, etc.
Developed a quality team and became the first AQuA certified testing house in the world.
Previous positions in DMI General Manager and Deputy Manager.
Managing Directorttttttttttt2015 – 2018
Directing all heads of departments including VP Engineering, VP Operations, Head of Design, and Sales.
Accountable for internal resources and third parties/vendors for all projects.
Accountable for delivery of all projects (on time, within scope, and within budget).
Managing the revenue and costs for the market according to an agreed plan (P&L).
Managing capacity, technical platforms serviced, and processes for local and global market needs.
Upholding Customer Satisfaction and Technical Quality for all Mobile Application Service Deliveries.
Revenue generation including local market approach (target customers, segments, services), forecasting, lead generation, business development, and account management.
Reporting to management (International and overall Commercial) – weekly and monthly of booked revenue, pipeline, and P&L.
Recruitment, development, retention, and management of the local team
Review local legal, regulation, and HR matters.
Review budgeting and strategy.
Review marketing plans, events, and global accounts.
Review resource forecasting.
Previous Roles in DMI/Golden Gekkottttttttt2010 – 2015
Deputy Director, Director of QA, Sr. QA Manager, Director of QA & SS, QA Manager
tSONY-ERICSSON, Lund, Swedent2005– 2010
Engineer, Head of Test Strategy
Project manager for MKR that achieved 30% improved operational costs.
Global mentor for engineers in Sweden, USA, China, Japan, India, Brazil, and Malaysia.
Global testing strategy owner for MKR.
Global mobile factory auditor with a focus on quality, operations, and materials.
tSYNTRONIC, Gothenburg, Swedent2000 – 2005
Consultant
Project Manager & full-stack developer for FLASH – that solved engine software flashing issues for Opel.
Full-stack developer for Ericssons internal e-commerce platform.
Full-stack developer for Governments Public Transportation Planning System.
EXTRA CURRICULUM & ENTREPRENEURSHIP
tMOVILLE NGO, Phnom Penh, Cambodiat 2014 – 2018
Vice President
Operational lead for world-class IT training provided to disadvantaged youth in Cambodia. Projects delivered to NHS, Oxfam, The Asia Foundation, Friends International, and Aide et Action Cambodia.
tYOUR PHNOM PENH, Phnom Penh, Cambodia t2011 – 2012
Founder, CIO, CTO
CIO, CTO for Cambodias first F&B e-commerce business.
tSERENATA FLOWERS, London, UKt2003 – 2006
Solutions Architect
Solution architect for award-winning e-commerce site and POS system for a leading UK florist.
PUBLICATIONS
tAdapting to succeed in the low-touch economyt7/22/2020
Heading up an industry-leading QA departmentt1/13/2015
AWARDS
tHigh5 Award, DMItJan 2019
The employee of the month, DMItFeb 2016
Web User Gold AwardtFeb 2006
Deans ListtJan 2000
EDUCATION & CREDENTIALS
High Impact Leadership, 2021
UC Berkeley Executive Education
Disruptive Strategy, 2019
Harvard Business School, USA
Digital Strategies for Business: Leading the Next-Generation Enterprise, 2018
Columbia Business School, USA
Executive Master of Business Administration, 2012
Edinburgh Business School, Heriot-Watt University, UK
Bachelor of Engineering, 2000
Gothenburgs Technical Institute, Gothenburg, Sweden
Languages
Swedish (native) | English (fluent) | Serbian/Croatian (fluent) | German (elementary) | Spanish (beginner) | Mandarin (beginner) | Khmer (beginner)
Clearance
Public Trust
CERTIFICATIONS
Prosci Certified Change Practitioner, 2022
Prosci
Project Manager Professional (PMP), 2020
Project Management Institute
ITIL v4 Certification, 2020
PeopleCert
Certified Product Owner, 2019
Scrum Alliance, Inc
Agile Analysis Certification, 2019
International Institute of Business Analysis
Certified Scrum Master, 2018
Scrum Alliance, Inc
ttttContinued…
+1 301 820 2968 / milan.kmezic@gmail.com tttttttt
Milan Kmezic
Potomac, USA | +1 301 820 2968
https://www.linkedin.com/in/milankmezic/│ milan.kmezic@gmail.com
tChief Technology Officer
Innovation | People | Cause
Over 22 years of experience managing IT programs for government and commercial organizations with a focus on customer experience and innovation.
I have worked as a Lead Strategist resulting in award-winning solutions from pro-bono up to +$150M budgets.
As an accomplished technology evangelist, I leverage a servant-leadership style inculcated by theory-learned and practice-honed acumen—spanning across business, technology, and people management—to drive customer growth and success.
tDigital Transformation Projects
tPlatform & Programs
tProject Manager & Scrum Master
tQuality Assurance
t
tChange Management
tIntrapreneurship
tStrategic Planning
tOrganizational Health
tBusiness Development
tPartnerships & Alliances
tStaff & Customer Satisfaction
tStaff management (on/offshore)
PROFESSIONAL EXPERIENCE
t
tACG, Rockville, USAt2022 Aug –
Chief Technology Officer
tHRSA IT Compliance program manager (increased CPAR from meet to exceed and improved onboarding).
tHRSA Contact Center program manager (increased CSAT to 95% and implemented service desk innovations).
tHRSA BPHC program manager (improved training resulting in 290% increase in participation).
tHRSA O&M program manager (refocused to cyber security and quality assurance).
tCreated an AI as a service platform used by all staff in company (resulting in improved quality and efficiency).
tSetup delivery for APIs, CMS and No-code/low code Gen AI solutions (enabled rapid Gen AI prototyping).
tDeveloped a prompt engineering library with automations (resulted in fast and safe Gen AI adoption).
tCreated AI and Technology roadmap for all projects and company roles.
tTechnical proposal and business development lead.
tDMI, Bethesda, USAt2021 Jun – 2022 Aug
Vice President Digital Transformations
tFederal Health IT & Cyber: Deputy program lead for HRSA EHBs Operations & Enhancements (5Y, $112M+)
tFederal Health IT & Cyber: Deputy program lead for HRSA Contact Center & BPHC
tDMI, Bethesda, USAt2018 Jan – 2021 Jun
Vice President Mobile Strategy
tProduct Manager & Scrum Master for Community Action Kentucky grants solution (120 counties).
tProduct Owner of the companys platforms (sold to FRA, PIRT, GM, Allison Transmission).
tDigital Transformation Pilot-owner for CHS & GDCS.
tAgile Business Analyst and QA in GSA Comet client tech challenge (won).
tUser Experience Lead on T4NG Veteran Affairs tech challenge (tech high score).
tMobile Strategy owner with a focus on talent development, tools, and processes.
tMobile Strategist for Port Authority New York & New Jersey (won the 2019 Government Experience Award).
tDMI, Phnom Penh, Cambodiat2010 – 2018
Summary
Managing Director for offshore office +100 staff.
Delivery accountable for +20 global projects.
Quality Assurance Manager for 30 engineers (AQuA recognition award).
Directed all departments including sales, design, development, finance, and HR.
Build up a sales team that closed deals with the largest private local companies and NGOs.
Developed company-wide processes, incl. OKRs, balanced scorecards, career ladders, etc.
Developed a quality team and became the first AQuA certified testing house in the world.
Previous positions in DMI General Manager and Deputy Manager.
Managing Directorttttttttttt2015 – 2018
Directing all heads of departments including VP Engineering, VP Operations, Head of Design, and Sales.
Accountable for internal resources and third parties/vendors for all projects.
Accountable for delivery of all projects (on time, within scope, and within budget).
Managing the revenue and costs for the market according to an agreed plan (P&L).
Managing capacity, technical platforms serviced, and processes for local and global market needs.
Upholding Customer Satisfaction and Technical Quality for all Mobile Application Service Deliveries.
Revenue generation including local market approach (target customers, segments, services), forecasting, lead generation, business development, and account management.
Reporting to management (International and overall Commercial) – weekly and monthly of booked revenue, pipeline, and P&L.
Recruitment, development, retention, and management of the local team
Review local legal, regulation, and HR matters.
Review budgeting and strategy.
Review marketing plans, events, and global accounts.
Review resource forecasting.
Previous Roles in DMI/Golden Gekkottttttttt2010 – 2015
Deputy Director, Director of QA, Sr. QA Manager, Director of QA & SS, QA Manager
tSONY-ERICSSON, Lund, Swedent2005– 2010
Engineer, Head of Test Strategy
Project manager for MKR that achieved 30% improved operational costs.
Global mentor for engineers in Sweden, USA, China, Japan, India, Brazil, and Malaysia.
Global testing strategy owner for MKR.
Global mobile factory auditor with a focus on quality, operations, and materials.
tSYNTRONIC, Gothenburg, Swedent2000 – 2005
Consultant
Project Manager & full-stack developer for FLASH – that solved engine software flashing issues for Opel.
Full-stack developer for Ericssons internal e-commerce platform.
Full-stack developer for Governments Public Transportation Planning System.
EXTRA CURRICULUM & ENTREPRENEURSHIP
tMOVILLE NGO, Phnom Penh, Cambodiat 2014 – 2018
Vice President
Operational lead for world-class IT training provided to disadvantaged youth in Cambodia. Projects delivered to NHS, Oxfam, The Asia Foundation, Friends International, and Aide et Action Cambodia.
tYOUR PHNOM PENH, Phnom Penh, Cambodia t2011 – 2012
Founder, CIO, CTO
CIO, CTO for Cambodias first F&B e-commerce business.
tSERENATA FLOWERS, London, UKt2003 – 2006
Solutions Architect
Solution architect for award-winning e-commerce site and POS system for a leading UK florist.
PUBLICATIONS
tAdapting to succeed in the low-touch economyt7/22/2020
Heading up an industry-leading QA departmentt1/13/2015
AWARDS
tHigh5 Award, DMItJan 2019
The employee of the month, DMItFeb 2016
Web User Gold AwardtFeb 2006
Deans ListtJan 2000
EDUCATION & CREDENTIALS
High Impact Leadership, 2021
UC Berkeley Executive Education
Disruptive Strategy, 2019
Harvard Business School, USA
Digital Strategies for Business: Leading the Next-Generation Enterprise, 2018
Columbia Business School, USA
Executive Master of Business Administration, 2012
Edinburgh Business School, Heriot-Watt University, UK
Bachelor of Engineering, 2000
Gothenburgs Technical Institute, Gothenburg, Sweden
Languages
Swedish (native) | English (fluent) | Serbian/Croatian (fluent) | German (elementary) | Spanish (beginner) | Mandarin (beginner) | Khmer (beginner)
Clearance
Public Trust
CERTIFICATIONS
Prosci Certified Change Practitioner, 2022
Prosci
Project Manager Professional (PMP), 2020
Project Management Institute
ITIL v4 Certification, 2020
PeopleCert
Certified Product Owner, 2019
Scrum Alliance, Inc
Agile Analysis Certification, 2019
International Institute of Business Analysis
Certified Scrum Master, 2018
Scrum Alliance, Inc
ttttContinued…